SMART MOTOR WORKS LTD
PRIVACY POLICY
Last Updated: May 2026
Smart Motor Works Ltd is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
1.WHO WE ARE
Smart Motor Works Ltd
Paddock Street
Norwich
NR2 4TW
Telephone: 01603 614690
Email: smartmotorworks@yahoo.com
For any privacy or data protection enquiries, please contact us using the details above.
2.WHAT INFORMATION WE COLLECT
We may collect and process the following personal information:
• Name
• Address
• Telephone number(s)
• Email address
• Vehicle registration and vehicle details
• Service, MOT, repair, and invoice history
• Communication preferences
We collect this information directly from customers when bookings, enquiries, or transactions are made.
3.HOW WE USE YOUR INFORMATION
We use customer information to:
• Manage vehicle servicing, MOTs, repairs, diagnostics, and bookings
• Contact customers regarding estimates, authorisation, vehicle collection, invoices, or ongoing work
• Maintain customer, accounting, and legal records
• Process payments and maintain financial records
• Provide customer support and aftercare
• Send MOT reminders and service reminders where appropriate
• and, where consent has been provided, send occasional marketing communications where customers have opted in
4.OUR LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on the following lawful bases for processing personal information:
Contractual Necessity
Where processing is necessary to provide our garage services and fulfil customer bookings or repairs.
Legitimate Interests
Where processing is necessary for the legitimate operation of our business, including customer service, record keeping, fraud prevention, and business administration.
Legal Obligations
Where we are required to retain records for accounting, taxation, or legal compliance purposes.
Consent
Where customers have chosen to receive marketing communications from us.
5. MARKETING COMMUNICATIONS
If you choose to opt in, we may occasionally contact you by SMS, email, telephone, or post regarding:
• MOT reminders
• Service reminders
• Vehicle maintenance updates
• Seasonal promotions
• Garage news and offers
You may opt out of marketing communications at any time by:
• replying STOP to SMS messages,
• or contacting us directly,
Opting out of marketing will not affect operational or service-related communications.
6.SHARING YOUR INFORMATION
We do not sell or share customer information with third parties for their own marketing purposes.
We may share personal information with trusted third-party service providers who help us operate our business, including:
• Garage management software providers
• Accounting software providers
• Professional advisers where legally necessary
All third-party providers are required to handle personal information securely and in accordance with applicable data protection laws.
7.DATA RETENTION
We retain customer information only for as long as reasonably necessary for:
• business operations,
• legal obligations,
• accounting and tax requirements,
• and resolving disputes or complaints.
Some financial records may be retained for up to 6 years in accordance with HMRC requirements.
8.DATA SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
9. YOUR RIGHTS
Under UK data protection law, you have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of personal information where applicable
• Object to certain types of processing
• Request restriction of processing in certain circumstances
• Withdraw marketing consent at any time
• Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided above.
10.COMPLAINTS
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
11.CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on our website or made available upon request.